Admitting Information
For direct admission / with doctor’s order:
1. Admission Types
- Elective Admission – Planned admission for surgery, procedures, or medical management.
- Emergency Admission – Immediate admission through the Emergency Room for urgent medical conditions.
- Transfer Admission – Patients referred from other hospitals or facilities.
2. Requirements for Admission
- Valid government-issued ID (e.g., driver’s license, passport, or PhilHealth ID)
- Physician’s referral or prescription (if applicable)
- Medical records including lab results, imaging, and previous treatment history
- Insurance or PhilHealth documents (if using coverage)
- Personal items: toiletries, clothing, and any necessary medications
3. Admission Procedure
- Registration – Complete the Patient Admission Form at the Admissions Desk.
- Pre-admission Assessment – Vital signs and initial evaluation by nurses or attending physician.
- Room Assignment – Based on availability and care requirements.
- Orientation – Introduction to hospital facilities, visiting hours, and patient policies.
- Treatment & Monitoring – Physicians and nurses provide care according to your medical needs.
4. Billing & Payment
- Payment can be made at the Cashier or Billing Counter.
- PhilHealth and accredited HMO claims are processed at the Patient Accounts Office.
- Payment plans or installment options may be available; inquire at Admissions.
5. Visitor Guidelines
- Visiting hours: 8:00 AM – 8:00 PM (subject to ward policies).
- Only authorized visitors are allowed in patient rooms.
- Children under 12 may require supervision.
6. Discharge Procedure
- Physician approval is required for discharge.
- Receive instructions for medications, follow-ups, and home care.
- Settle remaining balances at the Billing Counter before leaving.
For more information or assistance with admission, call (045) 455-2128 or visit .
HMO Information
At Mother Teresa of Calcutta Medical Center, we aim to make healthcare more accessible through accredited Health Maintenance Organizations (HMOs) and insurance partners.
1. What is HMO Coverage?
HMO (Health Maintenance Organization) coverage helps patients reduce out-of-pocket expenses by allowing cashless or partially covered medical services depending on their plan.
2. Accepted HMO Services
HMO coverage may apply to:
- Outpatient consultations (OPD)
- Emergency room services
- Laboratory and diagnostic tests
- Radiology and imaging services
- Select inpatient and surgical procedures (subject to approval)
3. HMO Requirements on Admission or Consultation
Please present:
- Valid HMO card or e-card
- Valid government-issued ID
- Doctor’s request or referral (if needed)
- Authorization or LOA (Letter of Authorization), if required by your HMO provider
4. HMO Process Flow
- Present HMO card at registration or billing desk
- Verification of eligibility by hospital HMO coordinator
- Securing LOA (if required)
- Avail of services upon approval
- Billing coordination between hospital and HMO provider
5. Important Reminders
- Coverage depends on your specific HMO plan and benefits
- Some procedures may require pre-approval or LOA before service
- Non-covered services must be settled by the patient
- Always confirm coverage before undergoing procedures
6. Assistance
For HMO concerns, eligibility checks, or LOA assistance, please visit the HMO Desk / Billing Section or contact:
📞 (045) 455-2128
For more details, visit and consult the hospital billing office.
HMO LOA Online Issuance
Approval ng LOA mo, pwede na sa bahay! Hindi na kailangan pumunta at pumila. Sundin lang ang mga hakbang na ito para magamit na ang HMO mo dito sa MTCMC.
1. Visit MTCMC HMO Official Facebook Page: https://www.facebook.com/MTCMC-HMO-114368121161176
2. Send your full name, birthday, contact number, picture of your HMO card, valid ID, and doctor’s request with diagnosis.
3. Once your LOA is approved, a soft copy will be sent to you via email or Messenger.
Secure your LOA a day before the procedure
Make sure to stay active for any concerns or query during approval. Your HMO provider will verify information regarding your request procedure.
Hard copy will be available Monday to Saturday 6am to 6pm at Central Out-Patient Registration.
MTCMC HMO Facebook Page: https://www.facebook.com/MTCMC-HMO-114368121161176
To view our list of accredited HMOs, please visit this link.
For inquiries, you may contact our HMO Concierge at: (045) 455-0664 local 2126 / 2127 or 0917-801-0596 or 0917-592-3369
PhilHealth Information
At Mother Teresa of Calcutta Medical Center, we support patients through PhilHealth benefits to help reduce hospitalization and medical expenses while ensuring access to quality healthcare.
- What is PhilHealth?
PhilHealth is the Philippine National Health Insurance Program that provides financial assistance for eligible members during hospitalization and selected medical procedures.
- Services Covered by PhilHealth
PhilHealth may help cover:
- Room and board (inpatient admission)
- Doctor’s professional fees (based on case rates)
- Laboratory and diagnostic services (as part of confinement)
- Surgical procedures and selected treatments
- Emergency and inpatient care
- Requirements for PhilHealth Availment
Please prepare:
- PhilHealth ID or MDR (Member Data Record)
- Valid government-issued ID
- Updated membership contributions (for employed or voluntary members)
- Admission documents and physician’s order (for confinement cases)
- How to Avail PhilHealth Benefits
1.Present PhilHealth documents upon admission or billing
2.Hospital verifies eligibility and membership status
3.Case rate application is processed by billing staff
4.PhilHealth deductions are applied before final billing
5.Patient settles remaining balance (if any)
- Important Reminders
- Coverage depends on PhilHealth rules and case rates
- Some services may not be fully covered
- Benefits apply only for valid hospital admission or qualifying procedures
- Members must ensure updated contributions for smooth processing
- Assistance
For PhilHealth concerns, requirements, or verification, please visit the Billing / PhilHealth Desk at Mother Teresa of Calcutta Medical Center or call 📞 (045) 455-2128
More information is available at _____________________
Healthcare Packages
Affordable Preventive Care in Pampanga
Looking for affordable and comprehensive health checkups? At Mother Teresa of Calcutta Medical Center, the Healthcare Packages are designed to provide convenient, cost-effective, and preventive medical services for individuals, families, and corporate clients. These packages help patients save time and money while promoting early detection of diseases.
AVAILABLE HEALTHCARE PACKAGES
MTCMC offers a variety of preventive and diagnostic packages, including:
- Executive and Annual Physical Exam Packages
- Basic Health Screening Packages
- Pre-Employment Medical Packages
- Women’s Health Screening Packages
COMMON INCLUSIONS
Depending on the package, services may include:
- Physical examination and doctor consultation
- Complete blood count (CBC)
- Urinalysis and stool examination
- Chest X-ray
- ECG (Electrocardiogram)
- Blood sugar and cholesterol tests
- Specialist evaluation (if needed)
BENEFITS OF HEALTHCARE PACKAGES
Choosing MTCMC healthcare packages offers:
- Cost-effective preventive healthcare
- Early detection of health conditions
- Faster and more organized diagnostic process
- One-stop medical screening convenience
- Better long-term health monitoring
How to Avail
- Visit the Industrial Medicine Office
- Select the appropriate healthcare package
- Register and proceed to billing
- Complete required laboratory and diagnostic tests
- Receive results and medical interpretation
Important Reminders
- Some packages may require fasting before tests
- Availability may vary depending on schedule and department
- Additional tests may be recommended based on results
- Always confirm inclusions before availing
Healthcare packages are a proactive step toward better health and wellness. Early screening helps prevent complications and ensures timely treatment when needed.
For inquiries, contact Mother Teresa of Calcutta Medical Center at (045) 455-2129 or visit the hospital information desk.
Medical Records - Access and Record Requests
At Mother Teresa of Calcutta Medical Center, the Medical Records Unit provides patients with secure and convenient access to their health records while ensuring confidentiality and compliance with applicable regulations.
Services Offered by the Medical Records Unit
- Release of Medical Records
- Issuance of Medical Certificates (In-patient and ER cases)
- Issuance of Clinical Abstract (for In-patient cases only)
- Certified True Copies of Medical Documents (In patient and Out-Patient)
- PhilHealth and Insurance Documentation Support
- Verification and Authentication of Records
- Retrieval and archiving of medical records
- Correction and amendment requests
- Confidentiality and Data Privacy Assistance
How to request medical records
Step 1: Complete the Medical Record Request Form
- Obtain and fill out the Medical Records Request Form available at the Medical Records Unit. Provide complete and accurate information to facilitate processing.
Step 2: Prepare the Required Documents
Submit the following documents:
For patients
- one (1) government issued ID
- Completed request form
For authorized representatives:
- Completed request form
- Valid ID of the patient
- Valid ID of the representative
- Authorization letter
- Special Power of Attorney (SPA) if applicable
Step 3: Submit your request at the medical records unit
Step 4: Payment of applicable fees at the cashier’s unit
- Once payment is settled, present the sales invoice at the records unit
Step 5: Claim the requested records
- Present the official sales invoice and a government issued ID to the medical records associate when claiming the requested documents. Medical records will be released to the patient or to the authorized representative only.
Important reminders:
- The time required to process your request may vary depending on the type of records requested and how long ago the records were generated.
- Requests are subject to verification and approval in accordance with hospital policies and the Data Privacy Act of 2012.
- Incomplete requirements may result in delays in processing.
Speak With US
(045) 455-0660
(045) 455-2113
0908-822-1783
Message us at:
customer.relations@calcuttamed.com.ph
We are located at:
3rd floor, main building, Mother Teresa of Calcutta Medical Center
McArthur Highway, Brgy. Maimpis,
City of San Fernando, Pampanga, 2000
Room Accommodation
Choosing the right hospital room plays an important role in patient comfort, recovery, and overall hospital experience. At Mother Teresa of Calcutta Medical Center, we provide clean, safe, and well-equipped room accommodations designed to support healing and patient well-being.
TYPES OF ROOM ACCOMMODATIONS
MTCMC offers a variety of inpatient room options to meet different patient needs and preferences:
- Ward Rooms – Shared accommodation for patients needing basic inpatient care
- Semi-Private Rooms – Shared with limited beds for added comfort and privacy
- Private Rooms – Single occupancy rooms for maximum privacy and comfort
- Suite Rooms (if available) – Enhanced comfort with added amenities for patients and companions
- ICU / Critical Care Units – Specialized rooms for intensive monitoring and life support
ROOM FEATURES AND AMENITIES
Depending on the room type, patients may enjoy:
- Comfortable hospital beds with adjustable settings
- Private or shared bathroom facilities
- Air-conditioned rooms for patient comfort
- Nurse call system for immediate assistance
- 24/7 medical and nursing care
- Visitor seating area (for selected room types)
Room Assignment Process
- Patient is assessed for admission
- Room availability is checked at the Admissions Desk
- Room type is assigned based on medical needs and patient preference
- Orientation is provided upon admission
- Continuous monitoring and housekeeping support are given during stay
Important Reminders
- Room availability may vary depending on hospital occupancy
- ICU and emergency cases are prioritized for critical care beds
- Room upgrades may be requested but are subject to availability
- Hospital policies on visitors and visiting hours must be followed
WHY ROOM COMFORT MATTERS
A comfortable environment helps reduce stress, improve rest, and support faster recovery. At MTCMC, we prioritize both medical care and patient comfort to ensure a better healing experience.
For inquiries about room availability and accommodations, contact Mother Teresa of Calcutta Medical Center at (045) 455-2128 or visit the Admissions Department.
Basic Hospital Policies
Understanding hospital policies helps ensure a safe, orderly, and comfortable experience for all patients, visitors, and healthcare staff. At Mother Teresa of Calcutta Medical Center, we are committed to maintaining high standards of care, safety, and professionalism.
1. Patient Identification Policy
All patients must present valid identification upon admission, consultation, or treatment. This ensures accurate records, safe medication administration, and proper patient care.
2. Visiting Hours and Visitor Policy
- Visiting is allowed only during designated hours
- Only a limited number of visitors per patient are permitted
- Children may require adult supervision
- Visitors must follow infection control and safety guidelines
3. Hospital Etiquette and Conduct
- Maintain silence and respect in patient care areas
- Avoid disruptive behavior inside hospital premises
- Follow instructions from medical staff at all times
- Smoking, alcohol, and illegal substances are strictly prohibited
4. Infection Control Policy
- Hand hygiene is required when entering and leaving patient areas
- Masks may be required in certain units(e.g., ICU, isolation rooms)
- Patients and visitors must comply with safety protocols
5. Patient Safety Policy
- Patients must not self-administer medication without approval
- Always report allergies or medical conditions to healthcare staff
- Use nurse call systems for assistance when needed
- Follow fall-prevention and mobility instructions
6. Billing and Payment Policy
- Hospital charges must be settled before discharge unless covered by HMO or PhilHealth
- Billing inquiries are handled at the Billing or Cashier Department
- Payment arrangements may be discussed with authorized staff
7. Confidentiality and Privacy
All patient information is strictly confidential in compliance with data privacy regulations. Only authorized individuals may access medical records.
8. Emergency and Safety Procedures
In case of emergency, patients and visitors must immediately follow instructions from hospital staff and emergency response teams.
Social Services Assistance
Access to healthcare is not only about medical treatment—it also includes emotional, financial, and social support. At Mother Teresa of Calcutta Medical Center, the Social Services Department provides compassionate assistance to help patients and families who may need financial guidance, referral assistance, or help accessing government and charitable healthcare programs.
SERVICES OFFERED
The Social Services Department provides assistance such as:
- Financial evaluation and patient assessment
- Referral to government assistance programs (e.g., PhilHealth support coordination)
- Coordination with charitable or medical assistance foundations
- Guidance for hospital billing concerns and possible discounts
- Support for indigent or financially challenged patients
- Coordination for medical and social documentation needs
WHO CAN AVAIL OF ASSISTANCE?
Patients who may qualify include:
- Indigent or low-income patients
- Emergency or critically ill patients needing financial support
- Patients without sufficient insurance or HMO coverage
- Individuals requiring government or charity assistance programs
How to Request Social Services Assistance
- Visit the Social Services Office within the hospital
- Provide valid identification and hospital documents
- Undergo financial and social assessment interview
- Submit required supporting documents (income proof, referral letters, etc.)
- Receive guidance on available assistance programs
Important Reminders
- Assistance approval depends on evaluation and eligibility
- Supporting documents must be complete for faster processing
- Assistance may vary depending on available programs and funding
- Social workers are available to guide patients throughout the process
Why Social Services Matter
Social services ensure that patients receive not only medical care but also the necessary support to continue treatment without unnecessary financial burden. It is part of MTCMC’s commitment to compassionate and inclusive healthcare.
For assistance, contact the Social Services Department at Mother Teresa of Calcutta Medical Center via (045) 455-2128 or visit the hospital Social Services Office.
Social Services Assistance
At Mother Teresa of Calcutta Medical Center, we understand the importance of fast and convenient access to medical information. The Online Results service allows patients to securely view or obtain their laboratory and diagnostic results without unnecessary delays.
What Are Online Results?
Online results refer to digital access or facilitated release of laboratory, imaging, and diagnostic reports. This service helps patients and doctors make timely healthcare decisions.
Available Results (Depending on Department)
Patients may access results from: (via registered email)
- Laboratory and Pathology tests
Benefits of Online Results
- Faster access to medical information
- Convenient retrieval without long waiting times
- Secure and confidential data handling
- Easier follow-up consultations with doctors
- Reduced need for repeated hospital visits
Important Reminders
- Some specialized tests may not be available via email
- Always ensure correct contact details are provided during registration
Privacy and Security
At MTCMC, patient data is handled with strict confidentiality in compliance with data privacy regulations. Only authorized patients or representatives may access medical results.
For assistance, contact Mother Teresa of Calcutta Medical Center at (045) 455-2129 or visit the Records or Laboratory Department.
Social Services Assistance
1. What are the hospital operating hours?
2. Do I need an appointment for consultation?
3. What should I bring during hospital visits?
4. Does MTCMC accept HMO and PhilHealth?
5. How can I avail laboratory or diagnostic services?
6. How do I get my medical results?
7. Are hospital rooms available for admission?
8. Can I request medical records?
9. Is there financial assistance available?
10. How do I contact the hospital?
Patient Rooms
